At Demerra, we want you to love every bag you purchase. If something isn’t right, here’s how our return and refund process works:

Eligibility for Returns

• Returns are accepted only if the product is damaged, defective, or if you receive the wrong item.

• A return request must be raised within 48 hours of delivery.

Non-Returnable Items

• Used products, customized pieces, and items without original packaging are not eligible for returns or refunds.

How to Request a Return

• Email us at raventure2104@gmail.com along with clear photos of the issue.

• Once your request is reviewed and approved, we will arrange a reverse pickup (where service is available).

• The product must be returned unused, in its original packaging and condition.

Refund Process

• After approval and successful pickup, your refund will be processed within 7 days to the original mode of payment.

• For COD orders, refunds will be issued via bank transfer.

• Reverse pickups typically occur within 5–7 working days after approval.